FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at info@fluffyjoy.shop.


HOW LONG DOES SHIPPING TAKE?


Typically, orders are processed and shipped within 8-15 business days. Shipping times vary from product-to-product; based on demand and shipping location. Please see our Shipping policy for more information.


IS SHIPPING REALLY FREE?

Shipping is free.

WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT SHIPPING DETAILS?


Please contact us before 8am EST if you noticed that your shipping details are incorrect. Note that we are unable to allow any amendments once your parcel has been dispatched. Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee.

However, if your order is delivered to the wrong address due to providing incorrect information we are not liable for reshipment or refund.


WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payments by Paypal.


IS THERE A WARRANTY?

Please email us at info@fluffyjoy.shop and include your Order Number as well as photos of the damage. Buyer is responsible for all return shipping costs.


WHICH CURRENCY WILL I BE CHARGED IN?

We processes all orders in USD. You will checkout using USD at the most current exchange rate.

 

IS CHECKOUT ON THIS SITE SAFE AND SECURE?

You can be absolutely sure that all purchases here are safe and secure. 

 

HOW LONG WILL IT TAKE TO RECEIVE A TRACKING NUMBER?

It will take usually between 2-5 business days.

 

WILL I RECEIVE A CONFIRMATION NUMBER WHEN I PLACE MY ORDER?

Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

 

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?

Our goal is to process orders as fast as we can so you can receive your order as soon as possible. Be sure to review and amend your order before you click “complete order."

 

CAN I RETURN OR EXCHANGE AN ITEM?

Returns are accepted within 30 days of receiving your order. Customer pays return shipping. Must be in brand new condition.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please see our Refund policy.

 

WHAT IF I RECEIVED A FAULTY ITEM?

We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email at info@fluffyjoy.shop.

As soon as you discover a fault, please contact us immediately with photos or a short video ( within 48 hours of delivery). If 48 hours have gone by since receiving your product, unfortunately we can’t offer you a refund or exchange.

 

WHO CAN I CONTACT IF I HAVE A PROBLEM WITH MY ORDER?

All inquiries can be forwarded to info@fluffyjoy.shop.